The Heion Esthetics Experience

48 hour notice is required for all appointment cancellations or reschedules. If a client has shown to have frequently cancelled without giving proper notification (48 hours) then a deposit (1/2 of treatment amount) may be required to book any further or future appointments. This deposit will be non-refundable if the client no-shows or does not give 48 hour notice when cancelling appointments.

All new clients are required to pay for their appointment up front. This pre-payment is non-refundable if they no-show or cancel with less then 48 hours notice. 

These policies are due to high no-shows rates and last minute cancellations. Everyone's time is valuable.


Terms and Conditions of sales from our shop.

For Heion Esthetics consumers
This Terms of Sale Agreement (this “Agreement”) is a legal agreement between you (“User”) and Heion Esthetics (“Heion Esthetics”) that governs your use of this e-commerce website. By utilizing this e-commerce website, User acknowledges that he or she has read, understood, and agrees to comply with the terms and conditions stated within this Agreement. Heion Esthetics may amend these terms of sale at any time. User’s submission of an order at this website constitutes acceptance of the terms of sale stated at the time of order. You are encouraged to review payment terms at the time of your order.

Payment terms
Payment terms can be changed without notice. The payment terms in effect when an order is received will apply to that order. You are encouraged to review payment terms at the time of your order. Heion Esthetics may enlist the aid of third parties to assist in the collection of delinquent accounts. All reasonable costs incurred by Heion Esthetics arising from attempts to collect delinquent accounts will be charged to User.

Freight terms (Shipping terms)
Heion Esthetics reserves the right to charge a 20% service restocking charge on all orders not accepted for delivery.
Heion Esthetics reserves the right to ultimately choose the freight carrier on prepaid shipments.

Damage and shortage policy
All shipments are packed with great care. Any damages or shortages (including latent damages) must be reported by User to Heion Esthetics within 24 hours of User’s receipt of shipment.

Returns, refusals, and deductions
Items are handmade and are not subject to returns unless item is damaged. Allergy to a product is an acceptable reason for returning or requesting refunds. Please provide proof of allergy such as photos or doctors note of reaction. User must contact Heion Esthetics within one month of purchase date. If Item is damaged, user must notify Heion Esthetics of all issues within 24 hours of User’s receipt of order. Photos and written explanation of damage will be required and a return of product will be necessary.

Privacy Policy
Heion Esthetics does not sell client/personal information.